Introduction:Olivya creates customizable AI phone agents for handling inbound and outbound calls, customer questions, updates, orders, reservations, and call insights.
Olivya is a business voice-agent platform for automating inbound and outbound phone conversations. A company can configure an agent's persona, voice, tone, and style, connect it to a local number, and use it for customer questions, updates, reminders, orders, reservations, or structured information collection.
Call summaries and analytics can turn conversations into operational insights, while always-on availability can reduce repetitive work for service teams. Before launch, organizations should obtain any required consent, disclose automation appropriately, protect recordings and transcripts, test escalation to a person, and prevent the agent from making unauthorized commitments.
Research basis:
This is a source-based directory listing prepared from public product information; it is not represented as a hands-on test. Last updated August 8, 2026. Read our methodology.
How to use this tool
Define one narrow call objective and an approved script covering identity disclosure, permitted actions, data collection, opt-outs, and escalation.
Configure the voice, persona, business knowledge, local number, and integrations using only information the agent is authorized to disclose or change.
Test accents, background noise, interruptions, ambiguous requests, emergencies, payment questions, consent, and transfer behavior with internal numbers.
Review recordings, transcripts, summaries, and failed actions under a documented access and retention policy.
Launch gradually, monitor sensitive calls and complaints, keep a trained person available for exceptions, and prevent unauthorized commitments or account changes.
Core Features
✓Customizable AI phone agents
✓Inbound and outbound calling
✓Brand-aligned persona, voice, and style
✓24/7 call handling
✓Order and reservation workflows
✓Call summaries and analytics
✓Customer-data capture
✓Automated updates and reminders
Use Cases
#1Answer common customer calls
#2Process restaurant reservations
#3Provide ecommerce order updates
#4Run an outbound reminder campaign
#5Collect structured feedback by phone
Frequently Asked Questions
Olivya is described as an AI voice-agent platform for automating inbound and outbound business phone conversations.
Yes. Public product descriptions include always-available inbound handling and outbound campaigns for reminders, updates, and other workflows.
The agent can be configured by persona, voice, tone, and conversational style.
Orders and reservations are among the described workflows, but actions and confirmations must be tightly authorized and tested.
Call summaries and analytics are described as ways to turn conversations into operational information.
Yes, but the script should collect only necessary data and follow applicable consent, recording, privacy, and retention rules.
A current official plan-and-feature table for the olivya.app product could not be verified, so the previous directory price should not be treated as current.
Businesses should disclose automation and recording whenever required by law, platform policy, or reasonable expectations.
The agent should recognize defined high-risk topics and transfer or escalate them promptly to a trained person.
Test identity disclosure, consent, accents, noise, interruptions, opt-outs, transfers, integrations, unauthorized requests, emergencies, and data retention.
Olivya Support Email & Customer service contact & Refund contact etc.
