Gorgias provides an omnichannel helpdesk for ecommerce teams, with email, chat, social, and other conversations in a shared workspace. Its Shopify-focused tools surface customer and order context, support macros and rules, power self-service flows, and use an AI Agent for product questions, order updates, returns, and guided shopping interactions.
Customer-service automation can expose personal and order information or take unintended actions. Apply role-based access, limit integrations, authenticate customers before account changes, audit automated refunds and edits, test escalation rules, disclose AI interactions, and keep a human available for disputes, exceptions, and high-value cases.
Research basis: This is a source-based directory listing prepared from public product information; it is not represented as a hands-on test. Last updated August 13, 2026. Read our methodology.
For the latest pricing, please visit this link: https://www.gorgias.com/pricing
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