The CoSupport AI Agent reads an incoming customer message, works out the intent, and pulls the answer from your knowledge base and connected systems.
It reasons in steps rather than answering in one pass: searching, validating across sources, then refining the response before it is sent. Clients average a 70 to 80 percent AI resolution rate on that basis. Every reply carries a decision log recording the sources, the validations and the actions behind it, so a wrong answer can be traced rather than guessed at.
A second product, the CoSupport AI Assistant, drafts ready-to-send replies for human agents instead of answering autonomously, which suits teams that want a person on every response.
Both work in more than 40 languages and run on a patented anti-hallucination architecture, US11823031B1.
Pricing takes one of three shapes: from $0.04 per AI response, from $0.19 per resolved ticket, or from $99 per month per 1,000 tickets. A no-cost 30-day pilot includes 1,000 free responses, with a 60 percent AI resolution rate guaranteed by day 60 or a full refund.
Research basis: This is a source-based directory listing prepared from public product information; it is not represented as a hands-on test. Last updated September 20, 2026. Read our methodology.
Exact feature availability by plan was not specified in the source.
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